Revenue Cycle Coordinator

The Revenue Cycle Coordinator will be the liaison in interactions with patients, providers, clinic coordinator and clinic staff, leadership, and miscellaneous revenue cycle inquiries.

Reports to: Director of Revenue Cycle

Physical and Mental Requirements

  • Intermittent periods of sitting and standing
  • Lifting/carrying >= 40lbs
  • Periods of stooping/kneeling
  • Occasional periods of high stress levels

Education & Experience

  • High School Diploma
  • Minimum of 1-year prior health insurance billing experience.
  • Post-secondary degree in Accounting or related field preferred.

Primary Responsibilities & Essential Functions

  • Assists with billing office functions including patients’ relations, statement and billing resolution, reporting, payment posting, charge entry, processes refunds and answering phones.
  • Assists with maintaining daily and monthly revenue and cash activities to ensure that all charges, payments, adjustments, and refunds are posted in a timely manner, ensuring revenues are accurately and promptly recorded.
  • Serves as support for the third-party billing company as well as Revenue Cycle Staff members.
  • Assists with creating training material and supports team, individually and in group sessions.
  • Promptly handles all billing phone calls and walk-ins in a courteous, respectful, and polite manner.
  • Maintains appropriate relationships with payer agencies to facilitate timely billing, collections, and payer requirements.
  • Revenue Cycles duties but not limited to back up receptionist, sort mail, daily cash reconciliation, payments posting, charge entry, lockbox adjustments, refund requests and financial assistance.
  • Account follow up with Insurance and patients’ collections
  • Analyze, interpret, and communicate accounts receivable issues requiring management’s attention.
  • Ensure adherence to all corporate policies and procedures
  • Assists director in special projects and process improvement initiatives for the revenue cycle and billing departments.
  • Captures and reports daily huddle data to maximize revenue cycle efficiencies.
  • Identifies areas of improvement, researches and provides regulatory billing documentation and promptly notifies director of deficiencies and concerning trends.
  • Works closely with director to complete Revenue Cycle goals.
  • Maintains and promotes a positive work environment and strives to be a leader to encourage team engagement.
  • Performs other administrative duties
  • Responsible for orientating and training all new existing and new employees in conjunction with the Revenue Cycle Director.

Skill Requirements

  • Must be computer literate and demonstrate good typing skills.
  • Excellent written and verbal communication skills.
  • Must demonstrate strong organizational skills and can multi-task.
  • Must demonstrate excellent customer service skills and a high degree of professionalism.
  • Familiar with medical terminology.
  • Familiar with ICD-10/CPT coding and working knowledge of medical billing practices.
  • Proficient use of computers including Microsoft Office 2010 applications
  • Skilled in 10-key by touch and keyboarding
  • Ability to operate general office equipment
  • Excellent attention to detail and ability to multi-task
  • Ability to work with minimal supervision, independently, as well as in a collaborative team setting
  • Strong organizational skills with the ability to prioritize and meet deadlines
  • Requires knowledge of Commercial and/or Government Payors
  • Ability to identify, research, and resolve credit balances, missing payments and un-posted cash as it pertains to billing account follow-up.