20 Apr Revenue Cycle Coordinator

The Revenue Cycle Coordinator will be the liaison in interactions with patients, providers, clinic coordinator and clinic staff, leadership, and miscellaneous revenue cycle inquiries.

Reports to: Director of Revenue Cycle

Physical and Mental Requirements

• Intermittent periods of sitting and standing
• Lifting/carrying >= 40lbs
• Periods of stooping/kneeling
• Occasional periods of high stress levels

Education & Experience

• High School Diploma
• Minimum of 1-year prior health insurance billing experience.
• Post-secondary degree in Accounting or related field preferred.

Primary Responsibilities & Essential Functions

• Assists with billing office functions including patients’ relations, statement and billing resolution, reporting, payment posting, charge entry, processes refunds and answering phones.
• Assists with maintaining daily and monthly revenue and cash activities to ensure that all charges, payments, adjustments, and refunds are posted in a timely manner, ensuring revenues are accurately and promptly recorded.
• Serves as support for the third-party billing company as well as Revenue Cycle Staff members.
• Assists with creating training material and supports team, individually and in group sessions.
• Promptly handles all billing phone calls and walk-ins in a courteous, respectful, and polite manner.
• Maintains appropriate relationships with payer agencies to facilitate timely billing, collections, and payer requirements.
• Revenue Cycles duties but not limited to back up receptionist, sort mail, daily cash reconciliation, payments posting, charge entry, lockbox adjustments, refund requests and financial assistance.
• Account follow up with Insurance and patients’ collections
• Analyze, interpret, and communicate accounts receivable issues requiring management’s attention.
• Ensure adherence to all corporate policies and procedures
• Assists director in special projects and process improvement initiatives for the revenue cycle and billing departments.
• Captures and reports daily huddle data to maximize revenue cycle efficiencies.
• Identifies areas of improvement, researches and provides regulatory billing documentation and promptly notifies director of deficiencies and concerning trends.
• Works closely with director to complete Revenue Cycle goals.
• Maintains and promotes a positive work environment and strives to be a leader to encourage team engagement.
• Performs other administrative duties
• Responsible for orientating and training all new existing and new employees in conjunction with the Revenue Cycle Director.

Skill Requirements

• Must be computer literate and demonstrate good typing skills.
• Excellent written and verbal communication skills.
• Must demonstrate strong organizational skills and can multi-task.
• Must demonstrate excellent customer service skills and a high degree of professionalism.
• Familiar with medical terminology.
• Familiar with ICD-10/CPT coding and working knowledge of medical billing practices.
• Proficient use of computers including Microsoft Office 2010 applications
• Skilled in 10-key by touch and keyboarding
• Ability to operate general office equipment
• Excellent attention to detail and ability to multi-task
• Ability to work with minimal supervision, independently, as well as in a collaborative team setting
• Strong organizational skills with the ability to prioritize and meet deadlines
• Requires knowledge of Commercial and/or Government Payors
• Ability to identify, research, and resolve credit balances, missing payments and un-posted cash as it pertains to billing account follow-up.

APPLY