Financial Counselor

Under general supervision, is responsible for representing Seminole Hospital District and Revenue Cycle as an exemplary hospital in the region. The Financial Counselor position requires fundamental knowledge of Seminole Hospital District’s collection policy as well as the many different options that a patient may have for financial assistance. Seminole Hospital District’s Financial Counselor will be the embodiment of the hospital’s mission, vision, and values. The Financial Counselor will greet patients or family members upon arrival within the business office and assist them in answering any questions or concerns they may have regarding billing issues. The Financial Counselor will have knowledge of all aspects of the department process from the registration process through the billing.

Payscale: Hourly, Non Exempt
Department: Revenue Cycle
Supervises: None

Primary Responsibilities

  • Promote the mission, vision, and values of the organization
  • Greet all patients, families, and hospital visitors with a positive, cheerful attitude
  • Review daily IP, ER, Surgery and OP admissions that are Private Pay
  • Responsible for financially clearing patients at ER, hospital bedside or OP registration to obtain cash payment or determine eligibility for various governmental programs
  • Conduct interview with patients and / or family members
  • Records and maintains complete documentation of activities performed on account while in-house
  • Notifies hospital case management, social services and admission staff of case screening determinations and outcomes via verbal and written communications
  • Calculate and collect cash payments appropriately for all patients
  • Advises self-pay patients of their medical and dental care options available in the community for future follow-up care
  • Explains hospital regulations, such as visiting hours, payment of accounts, charges, etc.
  • Participates in data gathering for financial reporting
  • Work closely with Case Management (UR) on a daily basis in regard to patient status changes; whether this would include patient type or insurance notification or insurance coverage
  • Set up arrangements / monthly installment plans for patients to payoff balances within the guidelines of RGH collection policy. Follow up on any payments that were missed within 3 days
  • Makes collection calls on all self-pay and private pay accounts starting at 60 days without payment. All patients will receive a minimum of three calls and a collection warning letter prior to being submitted to a collection agency. The calls are to be made at 60, 90, and 120 days respectively
  • Create detailed notes in the system to reflect all actions performed on an account
  • Assist in registering patients or admitting patients when needed
  • Maintain a knowledge base of programs offered by Seminole Hospital District Indigent or Charity Program
  • Maintain complete records of all patients applying for indigent or financial assistance to include the application, proof of income, the acceptance/denial letter, and any other applicable documentation
  • Submit bad debt collection files on a monthly basis
  • Maintain a relationship with our collection agencies and work together to find the best solution for our patients
  • Be willing to serve as a communications person between the department and hospital
  • Be knowledgeable on all of Seminole Hospital District’s services. Discuss outstanding balances with patients attempting to receive future services. Provide an estimate for the future service and create a payment plan to resolve older debt

Education & Experience

  • High School Graduate or equivalent
  • Medical Terminology knowledge preferred
  • Basic computer knowledge
  • Typing speed: minumum 40 wpm, computer knowledge
  • Six months previous hospital registration, billing and collections, financial counseling, and/or customer service experience preferred
  • Knowledge of CPT / ICD-9 coding helpful
  • Bi-lingual a plus

Skill Requirements

  • Possess a genuine desire to help Seminole Hospital District become an exemplary hospital in the surrounding community and the state
  • Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
  • Ability to manage multiple and simultaneous responsibilities and to prioritize duties/tasks
  • Ability to initiate communication with patients, their families and hospital visitors
  • Must have excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients and their families
  • Must have a professional demeanor and excellent public relations skills
  • Willingness to develop or improve public speaking skills
  • Knowledge of medical insurances (Medicare, HMO’s, PPO’s, commercial), EMTALA regulations, hospital billing and collection process
  • Must have excellent written skills with knowledge of medical terminology
  • Must be dependable and on time
  • Possess good people skills for building relationships with colleagues at all levels

Physical Demands

  • intermittent periods of sitting and standing
  • pushing and pulling
  • repetitive motion
  • lifting and carrying up to fifty pounds
  • kneeling
  • bending
  • crawling
  • climbing
  • hearing and visual acuity