31 May Director of Revenue Cycle
The Director of Revenue Cycle role is to assemble and lead a high-performing team, deploy a customer-centric approach to the revenue cycle, manage relationships with third party revenue cycle vendors (chargemaster, coding, billing and collections). The position manages the day-to-day operations and performance of revenue cycle resources employed by the District, identifies opportunities for operational improvement and addresses challenges and barriers as they occur.
Exempt
Reports to: CFO
Education and Experience Requirements
- Associate degree required; Bachelor’s degree preferred
- Eight (8) or more years of previous hospital/clinic business office/revenue cycle experience
- Five (5) years progressive management experience
Skill Requirements
- Financial Management
- Leadership
- Business Acumen
- Project Management
- Problem Solving/Analysis
- Presentation Skills
- Ethical Conduct
- Collaboration
- Personal
- Effectiveness/Credibility
- Strategic Thinking
- Communication Proficiency
- Technical Capacity
Supervisory Responsibility:
- Patient Access and Registration (Hospital only)
- Financial counseling
- Denial follow up team
- Payment posting team
- Medical Records
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
- Intermittent periods of sitting and standing
- Lifting/carrying >= 40lbs
- Periods of stooping/kneeling
Primary Responsibilities & Essential Functions
The Director of Revenue Cycle is responsible for the overall performance of the revenue cycle, which includes operational/financial performance and customer service. The Director is responsible for cross functional communication with providers, department managers and third-party vendors to achieve performance objectives and goals.
- Manage all revenue cycle functions from patient registration to final payment and/or collections in accordance with established quality and timeline goals.
- Monitors workflows and performance metrics to opportunities for improvement and implements appropriate strategies.
- Partner with CFO and third-party vendors to establish performance and quality metrics.
- Provide weekly revenue cycle dashboard reports to CEO and CFO.
- Develop and maintain working relationships with Third Party Vendors.
- Identify and resolve billing and collection discrepancies.
- Manage performance of revenue cycle employees and provide educational opportunities to improve skill sets.
- Develop and maintain revenue cycle policies and standard operating procedures.
- Develop department budget and manage expenses within approved budget. Identify capital budget needs and include in annual capital budgeting process.
- Chairs monthly revenue cycle committee which includes establishing agenda, preparing meeting materials, facilitating meeting and following up with action items to keep improvement processes moving forward.
- Assist with responding to annual financial statement audit conducted by the engaged public accounting firm.
- Responsible for month end close of accounts receivables