ER Clerk (Full Time)

Performs duties in the capacity of Clerk for the Emergency Department.


Reports To: Revenue Cycle Director

  1. Perform required tasks without prompting and adjust appropriately to situations.
  2. Communicates positively and respectfully to coworkers, patients, physicians, and others.
  3. Adhere to the attendance policy.
  4. Follow district and department policies.
  5. Attend required meetings and in-services.
  6. Participate in Hospital District Safety Program and QA Programs.
  7. Use time and resources wisely.
  8. Maintain HIPAA, keeping patient and hospital confidentiality.
  9. Maintain adequate supplies of items needed to perform job; order or report low items to supervisor.
  10. Practice proper phone etiquette, identification of self and department.

Primary Responsibilities for all Units Assigned:

Provides clinical services and care for patients.

  1. Answers multi-line telephone, routing calls and providing messages.
  2. Documents Daily Census updates and changes.
  3. Printing patient education materials, pertinent ancillary reports for patients/Nursing Staff during patient stay and at discharge.
  4. Schedule follow up appointments at discharge for patients if directed.
  5. Registering patients.
  6. Assisting with patient transfers.*Start to Finish*
  7. Initiates, assembles, and maintains charts for all patients on the unit. Makes new charts as needed.
  8. Print labels and anything that is required by Nurse/Physician.
  9. Tone out EMS for transfers.
  10. Activate Trauma Team when necessary.
  11. Notifies Housekeeping of room numbers after discharge in a timely manner.
  12. Informs nursing staff of pertinent information regarding patient care and procedures from ancillary departments.
  13. Communicate patient status, pending orders and information during transfers, at exchange of shift, and as needed.
  14. Notifies Central Supply of needed supplies for the unit.
  15. Assisting the Nuse Aide when needed.
  16. Enters patient service charges, assists with contract agreements, and payment collections.
  17. Cross Trains for other clerk positions.
  18. Other duties as assigned.

Professional Education Requirements

  1. High School Graduate or Equivalent
  2. BLS (preferred)
  3. Parent Opportunity Program course completion certificate (L&D)
  4. Nova Strip Glucose Monitoring Certificate

Skill Requirements

  1. Effective oral and written communication skills
  2. Computer proficiency.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  1. Extended periods of sitting/standing/walking
  2. Manual dexterity
  3. Pushing
  4. Pulling
  5. Lifting/carrying >= 50 lbs.  
  6. Kneeling/bending
  7. Visual acuity
  8. Hearing acuity

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