12 Nov Software Support Technician (Temp position)

The position of Software Support Technician provides support to all users of Seminole Hospital District (SHD) clinical information systems.  The Software Support Technician will participate in Informatics and IT Department project(s) to support new and installed clinical systems throughout the SHD.  The Software Support Technician will be a participant in new implementation(s) and/or upgrade(s) of clinical systems. This position is temporary – will be approximately 6 – 9 months in duration.

Department: IT & Informatics
Reports To: Director of Informatics & Technology
Location: Seminole Hospital District

Supervises: No one

Responsibilities

The Software Support Technician will be responsible for end user support of clinical information systems and clinical data requests. The Software Support Technician will work with district departments to establish efficient clinical workflow.

Essential Functions

1. Software Support Technician will participate in planning, testing, implementation, and ongoing support activities.
2. Implement solutions, maintain, troubleshoot, and resolve issue when needed.
3. Fulfill requests for new user logins, deactivations, and changes per department processes.
4. Maintain user databases.
5. Work with IT team as needed.
6. Provide system training and education as needed to new and existing end users.
7. Assists with table file building and system set-up procedures and ongoing maintenance thereof.
8. Educate staff of upcoming, critical software updates and changes.
9. Assists Clinical Applications Specialists with installing and managing software updates as needed.
10. Works with Director and Informatics team to ensure the timely and safe implementation of new applications and upgrades.
11. Continual maintenance of all clinical systems and automation.
12. Continually works to improve application software in alliance with hospital mission and strategic plan.
13. Works with implementation team to ensure proposed changes to existing systems are successfully completed.
14. Develops and assists with providing reports from all clinical systems.
15. Creates and maintains order set build and clinical documentation templates to reflect constant changes as needed.
16. Active member of the Clinical System User Group.
17. Performs other duties as required by director.

Education and Experience Requirements

1. 1+ years healthcare experience preferred.
2. Experience with clinical software applications preferred.
3. Familiarity with Microsoft Office (Outlook, Word, Excel, Power Point) preferred.
4. Project management experience preferred.
5. Will consider other educational / experiential preparation for the position.
6. High School graduate or equivalent. 

Skill Requirements

1. Prioritizes and completes work responsibilities within established parameters.
2. Must have excellent attention to detail and be able to work within a very low margin of error.
3. Must have excellent problem-solving & analytical skills.
4. Must have excellent communication skills.
5. Able to explain technical information in user friendly way.
6. Must be capable of learning and maintaining skills related to clinical applications, data architecture, and technical infrastructure.
7. Must have time management skills
8. Must be able to work as part of a cross functional team or independently in a complex, rapidly changing environment.
9. Must be able to manage multiple projects simultaneously.
10. Must have friendly and helpful customer service skills.
11. Must be organized.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Extended periods of sitting and standing
• crawling and climbing
• Visual acuity
• Hearing acuity
• Manuel dexterity
• Repetitive motion
• Bending and Kneeling
• Walking
• Pushing and pulling
• Lifting >= 30lbs.

Work Conditions

Inside, occasionally highly stressful

Hazards

OHSA Blood Borne Pathogens Class I

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