06 May Medical Management Withdrawal Coordinator

This position is responsible for the management of the medical withdrawal program, which includes participation and oversite of the admission and referral process. In addition, the Medical Management Coordinator is responsible for planning weekly outreach in the community and surrounding service areas to enhance the visibility of the service and hospital. The Medical Management Coordinator works collaboratively with hospital administration, physician and nursing staff, Social Worker, Revenue Cycle and others to coordinate a continuum of care for the patient needing medical management. Employee is expected to be present at hospital during assigned business hours to supervise the intake staff, assist with inquiries, admissions, discharge planning, meet with hospital physicians, nursing staff, and administration as well as provide general direction on the proper functioning of the program.  Medical Management Coordinator is expected to be on site daily unless they are off site performing community outreach and educational activities pursuant to the marketing and outreach plan.

Exempt/Non-exempt status: Exempt

Essential Job Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Maintain a minimum of 12 Outside Marketing Contacts each week with various treatment agencies, physician offices, hospitals, etc.
2. Complete assigned reports in accordance with company policy.
3. Oversee the day to day operations of the program.
4. Effectively communicate with Hospital Administration, Physicians, Nurses, and Community Partners.
5. Manage inquiries, assessments, discharge planning and follow up calls.
6. Verify the type of payor coverage the patient has prior to admission and complete pre- certification if required
7. Provide instructions to potential patients to come into the hospital for a screening to determine appropriateness for admission
8. Upon evaluation and admission initiate discharge planning relevant to the appropriate level of care for the patient
9. Establishing and maintaining plans for discharge through working relationships with co-workers, patients, hospital staff, and medical director. Make referrals to community  and surrounding groups and agencies for aftercare treatment.
10. Work collaboratively with different departments within SHD and outside resources
11. Maintain HIPPA
12. Support organizational and departmental philosophies, goals, and objectives. Through own behavior lead and motivate others to do so.
13. Ability to handle stressful situations and interact with others.
14. Maintaining and expanding knowledge and understanding of the field of chemical dependency and social service.
15. Must be present during working hours at the office for in person meetings and access to a computer without violating company policy.
16. Regular attendance is to be maintained.
17. Utilizing verbal and non-verbal skills necessary to support the success of an efficient and effective program
18. Other duties, as assigned.

Education and Experience Requirements:

1. A Bachelor’s degree in Human Services, Psychology, Counseling, Substance Abuse, Criminal Justice, or related field is preferred along with a minimum of at least three (3) years of social service and/or clinical service work. 
2. Valid Driver’s License, Vehicle Registration, and Verifiable Automobile Insurance
3. Basic understanding of chemical dependency

Continuing Education Requirements:

Employee is expected to participate in appropriate continuing education that may be requested and/or required by their immediate supervisor. In addition, employee is expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. Employee must attend mandatory education programs.

Skill Requirements

1. Basic understanding of chemical dependency
2. Marketing or Public Relations experience
3. Must be punctual, dependable, and demonstrate an outstanding work ethic.
4. Must be comfortable working independently yet collaboratively as an integral member of a cohesive team.
5. Ability to work with a diverse population of people
6. Ability to demonstrate strong communication and organizational skills
7. Ability to demonstrate effective leadership and management skills
8. Understanding of HIPAA guidelines and policies
9. Proficient in Microsoft Office (Word, Excel, Power Point, Etc.) as well as an understanding of email and attachments. Strong typing and computer application skills. Able to operate telephone, PC, copier, and other basic business machines.
10. Understanding of documentation as it pertains to the healthcare industry
11. Ability to identify and resolve problems in a timely manner and gather and analyze information skillfully.
12. Ability to maintain confidentiality, remain open to others’ ideas and exhibit willingness to try new things.
13. Ability to speak clearly and persuasively in positive or negative situations.
14. Ability to edit work for spelling and grammar, present numerical data effectively and able to read and interpret written information.
15. Ability to prioritize and plan work activities, use time efficiently, and develop realistic action plans.
16. Ability to demonstrate accuracy and thoroughness and monitor own work to ensure quality.
17. Able to adapt to changes in the work environment, mange competing demands and is able to deal with frequent change, delays, or unexpected events.
18. Satisfactory references from employers and/or professional peers
19. Satisfactory criminal background check, including Motor Vehicle Report
20. Satisfactory drug screen.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

1. Moderate periods of sitting/standing/walking
2. Pushing/pulling
3. Lifting/Carrying >= 50 lbs.
4. Crawling
5. Climbing
6. Kneeling/bending
7. Visual acuity
8. Hearing acuity
9. Travel by car

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