13 Feb IT Generalist

The position of IT Generalist will provide support, maintenance, optimization of network services, devices, and communications systems. The IT Generalist will test, diagnose, and resolve network, server, workstation, and communication issues. They will be responsible for maintaining network systems, configuring devices, and responding to end user requests in accordance with the district’s policies and mission. This IT Generalist will be responsible for IT project management and end user operations.

Department: Information Technology
Reports To: Director of Informatics & Technology
Location: Seminole Hospital District

Supervises: No one

Responsibilities

1. IT Generalist will participate in planning, testing, implementation, and ongoing support activities.
2. Working with management and staff to define problems and devise solutions, assist with work-flow analysis and process redesign.
3. Performing diagnostics of network, software, and hardware issues.
4. Assist with monitoring, maintenance, support, and upgrading of all IT infrastructure, network, and communication systems.
5. Experience with virtualization and cloud computing desired.
6. Understanding & implementing cybersecurity best practices & mitigation techniques.
7. Educating end users on use of hardware, software, and cyber hygiene in an easy to understand format.
8. Familiarity with Antivirus, spam blocking products and other threat mitigation products.
9. Installing, configuring, and troubleshooting desktop PC’s, laptops, audio/visual components, servers, and networks district wide.
10. Analyzing and working on and/or assisting with complex networking issues.  
11. Supports on-site and remote teams, as necessary.
12. Assists with implementation and support of disaster recovery and backups.
13. Recommends possible system changes to enhance overall system effectiveness based on identified needs and industry trends.
14. Works with implementation team to ensure proposed changes to existing systems are successfully completed.
15. Responsible for inventory management of workstations, phone devices, peripherals, printing maintenance items, ID badge items, and other technical hardware.
16. Work with project stakeholders to develop requirements for tasks and projects.
17. Works individually and as a team with help desk responsibilities to include ticket logging and archiving.
18. Responsible for the timely assignment and resolution of incoming help desk support requests.
19. Responsible for updating software and OS across the technical and networking environment district wide. 
20. Stay up to date on emerging technology and cybersecurity news.
21. Performs other duties as required by director.

Required Education and Experience

1. 2+ years supporting Windows environment.
2. 1+ years’ experience supporting Office 365
3. 1+ years’ experience with maintenance and management of IT infrastructure
4. CCNA or Network+ certification preferred
5. Project management experience
6. Associate’s degree required.
7. Bachelor’s degree desired.

Skill Requirements

1. Ability to multi-task and work cooperatively with others.
2. Ability to work in a fast-paced environment.
3. Must show initiative and be able to work independently or as part of a team.
4. Must have strong experience with multi-vendor software and hardware.
5. Must have strong troubleshooting, diagnostic, and resolution skills.
6. Must be able to oversee a project from start to finish to ongoing support with minimal supervision.
7. Must be able to think critically.
8. Organizes, prioritizes, and completes work responsibilities within established parameters.
9. Customer service; able to explain technical information in user friendly way.
10. Time management and organizational skills.
11. Ability to communicate effectively.
12. Detail oriented with ability to analyze and solve problems.
13. Knowledge of conferencing platforms such as MS Teams, Zoom, Webex, etc.
14. Knowledge of Microsoft environments
15. Technical knowledge of IT infrastructure, network, and communication systems including configuration, implementation, analyzing, troubleshooting, and repair skills.

Other Requirements

1. Must be able to be on-call on a rotating schedule and able to respond to calls within 30 minutes, including after hours and weekends.
2. Must be able to respond to occasional, sporadic call outs, either remotely or on-site, to assist other IT and Informatics staff with complex or critical callouts.

Work Conditions

Occasionally highly stressful

Work indoors and outdoors in various weather conditions

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

1. Extended periods of sitting/standing/walking
2. Manuel dexterity
3. Repetitive motion
4. Bending and Kneeling
5. Climbing
6. Stooping
7. Reaching
8. Pushing and pulling
9. Visual acuity
10. Hearing acuity
11. Lifting >= 50lbs.

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