01 Apr Emergency Department Assistant

Perform duties in the capacity of the Emergency Department Clerk, Nurse Aide, and financial collections services for the Emergency Department.  

Department: Nursing
Chain of Command: Team Lead, ED Director, CNO, CEO
Shift(s): Hourly, Hourly, Non Exempt

Responsibilities

1. Verify insurance, collect payments, copayments, deductibles, and/or appropriate financial arrangements while adhering to EMTALA guidelines.
2. Assist in the Emergency Department with Emergency Department Unit Clerk duties and responsibilities.
3. Perform required tasks without prompting and adjust appropriately to situations.
4. Communicates positively and respectfully to coworkers, patients, physicians, and others.
5. Adherent to the attendance policy.
6. Follow district and department policies.
7. Attend required meetings and in-services.
8. Participate in Hospital District Safety Program and QA Programs.
9. Use time and resources wisely.
10. Maintain HIPAA, keeping patient and hospital confidentiality.
11. Maintain adequate supplies of items needed to perform job; order or report low items to supervisor.
12. Practice proper phone etiquette, identification of self and department.
13.  Register ER patients. Secure and verify necessary demographics, contact information, payment information, billing, and insurance information.
14. Assist physicians and nursing staff to care for clients of all ages (neonate <1yr, Child/Pediatric 1-11yrs, Adolescent 12-17yrs, Adult 18-55yrs and geriatric >55yrs) throughout the facility while communicating positively and respectfully.
15. Report important facts, observations, or adverse events regarding patients, guests, or self to supervisor immediately.
16. Answers multi-line telephone, routing calls and providing messages.
17. Assist with printing patient education materials, pertinent ancillary reports for patients/Nursing Staff during patient stay and at discharge.
18. Assist with schedule follow up appointments at discharge for patients.
19. Assisting with patient transfers.
20. Assist with cleaning rooms between patients after discharge in a timely manner.
21. Informs nursing staff of pertinent information regarding patient care and procedures from ancillary departments. 
22. Communicate patient status, pending orders and information during transfers, at change of shift, and as needed.
23. Assist with notification to Central Supply of needed supplies for the unit, stocking supplies in patients’ rooms, and cleans and prepares surgical instruments for sterilization.
24. Assures that each patient receives quality care.
25. Assist with personal care according to individual needs including bathing, perineal care, and grooming, oral care as condition warrants and as directed, feeding patient, and collecting specimens.
26. Assist in keeping the patient’s room neat and tidy, patients dry and free of secretions and answers call lights promptly.
27. Maintains accurate and timely records according to hospital policy and procedures. Takes and records vital signs, weight, and length measurements.
28. Perform glucose monitoring.
29. Performs basic life support skills in an emergency and provides assistance with the code team.
30. Assists physician, ER clerk, and nursing staff with patient care.
31. Provides respect to patients, family, and co-workers.
32. Includes patients in decision making.
33. Performs proper body substance isolation when handling potentially infectious materials or direct contact. Avoids unnecessary exposure during care.
34. Assists in the transportation of patients.
35. Other duties as assigned.

Professional Education Requirements

1. High School Graduate or Equivalent.
2. BLS
3. Nova Strip Glucose Monitoring Certificate
4. Certified Nursing Aide preferred.

Skill Requirements

1. Effective oral and written communication skills
2. Computer proficiency.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

1. Extended periods of sitting/standing/walking.
2. Manual dexterity
3. Pushing
4. Pulling
5. Lifting/carrying >= 50 lbs.  
6. Kneeling/bending
7. Visual acuity
8. Hearing acuity

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