10 Sep Patient Access Representative Coordinator

Directs the workflow of the front office staff, ensuring that communication between PARs and Rev Cycle is efficient and productive. Assign duties to PARs to best serve our patients. Works to facilitate patient flow and ensure an accurate and complete demographic for each patient.

Department: RHC
Chain of Command: RHC Director, CEO

Supervises: RHC PAR Staff

Payscale: Hourly, Non Exempt

Physical and Mental Requirements

• intermittent periods of sitting/standing
• manual dexterity
• repetitive motion
• kneeling/bending
• walking
• visual acuity
• hearing acuity

Work Conditions

• inside
• non stressful/occasionally highly stressful

Hazards

• OHSA Blood Borne Pathogens Class I

Types of Clients Served

• Neonate (<1 yr.), Child/Pediatric (1-11 yrs.) Adolescent (12-17 yrs.), Adult (18-55 years) and Geriatric (>55 years)

JOB QUALIFICATIONS

Education

• High School Graduate or equivalent.

Licensure, Registry and Certifications

• None Required

Personal Job Related Skills

• Effective oral and written communication skills
• Leadership

EXPERIENCE

Prior Work Experience

• 5 years receptionist experience preferred

Technical Training

• None required

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary Responsibilities

Provides Clinic Services

1. Ensures that all daily, weekly, monthly, quarterly and annual logs, surveys, trainings are complete
2. Assists providers and clinic director with daily reception operation and workflow
3. Ensure front office is properly staffed by moving or redirecting staff
4. Work with PARs to ensure Prior Auths, Ins and medical referrals are complete in a timely manner
5. Manage the daily schedule for providers, communicating between nurse aides and reception
6. Assist in ensuring all accounts are correct and accurate for billing.

Secondary Responsibilities:

1. Assists in Clinic Director duties as assigned by the director
2. Provides back up timekeeping/payroll duties when director is out of office
3. Provide back up to all PARs if needed

JOB RELATED FACTORS

1. Communicates positively and respectfully to audience (coworkers, patients, physicians, and others)
2. Performs required tasks without prompting and adjusts appropriately to situations.
3. Adheres to the attendance policy.
4. Follows District and Department Policies.
5. Attends required meetings and in-services
6. Participates in Hospital District Safety Program and QA Programs
7. Uses time and resources wisely.
8. Maintains HIPAA, keeping patient and hospital confidentiality
9. Maintains adequate supplies of items needed to perform job, orders, or reports low items to supervisor.
10. Practices proper phone etiquette, identifying self and department.
11. Reports adverse events regarding patients, guests, or self to supervisor immediately.

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