The Chief Clinical Operations Officer (CCOO) ensures that patients consistently receive high-quality healthcare while the organization operates efficiently and remains profitable. The CCOO is the primary spokesperson for organization’s clinical and ancillary staff who has the task of coordinating all patient care operations. On the executive management team, the CCOO seeks to develop a patient care environment in which excellence in clinical care is achieved.
The CCOO is responsible for overseeing all the patient care functions in the Hospital. These responsibilities include the inpatient nursing units and ancillary clinical departments providing services to inpatients and outpatients. The CCOO is responsible for developing and overseeing patient care operations in a manner consistent with quality and patient care standards, in compliance with professional practice standards, in accordance with state and federal regulations, and in accordance with organizational policies and procedures. The CCOO also contributes significantly to the development and implementation of clinical informatics/analytics for the organization, ensuring data is captured, indexed, analyzed and reported to support the clinical and reporting requirements for the organization.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Responsible for planning, organizing and directing the overall operations of Clinical/Patient Care Services (i.e., Med/Surg Floor, Surgery, Emergency Department, Labor/Delivery/Nursery, Employee Health/Infection Control, Discharge Planning, Utilization Review).
- Responsible for planning, organizing and directing the overall operations of Radiology, Laboratory, Pharmacy, Respiratory and Sleep Study.
- Ensures compliance with patient care quality standards as it relates to the care provided to all age groups of patients ranging from neonate to geriatric.
- Knows and practices the prescribed philosophy, purpose, policies, and standards of Clinical/Patient Care Services.
- Organizes, directs, and administers the Clinical/Patient Care Services in order to provide the level of care required by current medical and nursing standards.
- Supports and develops Clinical/Patient Care Services in the coordination of the employee selection process, work assignments, performance evaluations, and staff development for these services.
- Maintains continuing quality assessment and improvement analysis and evaluation of patient care delivery and communicates with Administration on the activities/issues of Clinical/Patient Care Services.
- Assures competency of all nursing personnel by directing the nursing education program.
- Assists in formulating the budget and maintains efficient and effective departmental operations while meeting required compliance with all state, federal, and local regulations laws, standards, and protocols.
- Responsible for cost controls to ensure maximum effectiveness of funds expended from the approved departmental budgets.
- Plans and recommends to Administration new facilities or equipment, or modification thereto, needed to provide patient care.
- Encourages and facilitates the professional advancement of employees by affording opportunities for further education and experience.
- Responsible for ensuring department policies and procedures are developed and maintained for all functional areas of accountability.
- Initiates and participates in problem-solving, policy-forming conferences for Clinical/Patient Care Services.
- Maintains close coordination with all department to ensure continuity and collaboration of services.
- Ensures that cordial relationships are maintained with patients, their families and friends, clergy, and other interested groups in the community.
- Interprets the goals of the Clinical/Patient Care Services areas to the community by maintaining harmonious and effective relationships with the education system, volunteer groups, agencies, and the community.
- Participates in policy decisions that affect Clinical/Patient Care Services in the hospital.
- Participates in the Board of Trustee, Medical Staff and other operational meetings.
- Assures Nursing Leadership support for staff by maintaining a Clinical call rotation at all times.
- Participates in Administrator on call rotation with the senior administrative leaders.
- Implements regulatory requirements, including all state, federal and local regulations.
- Ensures compliance with policies and procedures regarding department operations, fire, safety, and infection control
- Comply with all organizational policies and standards regarding ethical business practices.
- Perform other duties as assigned
- Maintains valid, current RN licensure in the State of Texas.
- Maintains clinical credentials and competencies to be able to work clinically.
- Graduate of an accredited school of nursing. Bachelor’s degree in Nursing required. Master’s degree in Nursing or related field preferred.
- Minimum of ten years’ experience in acute patient care
- Prior experience as a Chief Clinical or Chief Nursing Officer preferred.
- Financial Management.
- Business Acumen.
- Project Management.
- Problem Solving/Analysis.
- Presentation Skills.
- Ethical Conduct.
- Personal Effectiveness/Credibility.
- Strategic Thinking.
- Communication Proficiency.
- Technical Capacity
This position manages all employees in Nursing, Pharmacy, Respiratory, Laboratory, Radiology, Employee Health and Infection Control, Sleep Study and Clinical Informatics. The position is responsible for the performance management and hiring of the employees within these functional areas.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.